Conditions of sale

ORDERS
Orders are accepted exclusively through the website. At the end of the procedure, the customer will receive an order confirmation by electronic mail (E-mail), indicating the order number.

DELIVERY TIMES
All our products are generally in stock and therefore dispatched on the next working day after the order date. If some products are not available, you will be notified by email, indicating a new delivery date, which generally does not exceed 7 working days.

PRICES
All prices on the website include VAT. The site will receive periodic price alignment updates.

WARRANTY
All our products undergo strict quality control both at the end of production and before shipment. However, should you notice any stains or damage caused by the production itself or by the transport by courier, you can activate the guarantee.
The same guarantee is valid in the event of non-conformity between your order and the products received (differences in codes or colours).
The guarantee provides for the replacement of damaged or incorrectly sent products at our expense. All you will be asked to do is pack the product in its original packaging; we will then collect the product by courier and send you the correct reference.
The warranty must be activated by sending an e-mail within 24 hours of receipt of the order to sales@franceschini.com indicating the order number, the list of products for which the warranty is activated and a photo showing the defect or non-conformity. After this deadline we will accept warranties for non-conformity, but it will be our discretion to accept the warranty for other defects, verifying through the photos sent, that it is not an improper use of the product.

LIABILITY
We will not be held responsible for any damage, direct and/or indirect, deriving, even for delayed and/or non-delivery of the product, nor for the correspondence of the goods to the specifications published on the site, nor for any other fact not directly attributable to us. It is understood that non-delivery of the item will result in a refund only in the case of a declaration of NON-delivery issued by the courier.

This contract is governed by Italian law. In the case of consumer users, the competent court shall be the Court of residence or domicile of the consumer, if located in Italy. For any other dispute, the Court of Terni shall have jurisdiction.

CONTACTS

If you have any questions about your order, information or explanations, please contact us:

e-mail:sales@franceschini.com
Phone: 0744-300396
fax: 0744-303740

Mail: Via del Sersimone, 2/M - 05100 Terni